Terms of Service
TERMS
The following terms and conditions are part of the sale transaction (contract). If buyer does not consent to all of the terms below, please return the unused Equine/Canine Light Therapy pad for a full refund. Using our product implies consent to all terms.
Important User Information
Equine Light Therapy®, Canine Light Therapy and Reguli Management Co. accept no liabilities for the improper use of According to "Gospel" Equine/Canine Light Therapy pads. There are no implied or express warranties or guarantees offered concerning the effectiveness of Equine/Canine Light Therapy pads. The user understands that many different factors can cause health concerns in animals and the use of Equine/Canine Light Therapy pads is not guaranteed to solve or correct any health or injury related issue. Equine/Canine Light Therapy pads are not cleared by the FDA for marketing for use on humans.
Covenant Not to Sue and Waiver
You hereby agree not to sue, assist in or be a voluntary party to assist in or be a voluntary party to, except as required by law, any action, suit, or proceeding against Equine Light Therapy®, Canine Light Therapy and Reguli Management Co. for any claims, actions, suits, damages, liability, losses or expenses of whatever kind or however arising out of or relating to your use of their Products. You further hereby waive any and all rights you may have to sue, assist in or be a voluntary party to, except as required by law, any action, suit, or proceeding against Equine Light Therapy, Canine Light Therapy and Reguli Management Co. for any claims, actions, suits, damages, liability, losses or expenses of whatever kind or however arising out of or relating to your use of their Products. You agree to defend, indemnify and hold harmless Equine Light Therapy, Canine Light Therapy, Reguli Management Co, its officers, directors, employees, agents, successor and assigns from and against any suits losses, claims, demands, liabilities, costs and expenses, including reasonable attorneys' fees, that they may sustain or incur as a result of any claim against them based upon use of their Products.
Warranty
We provide a one year warranty from date of purchase on all Equine/Canine Light Therapy pads. We test each pad to ensure its reliability, but if you have a problem, contact us immediately and we will arrange to have your Light Therapy pad repaired.
This warranty does not cover pads that have sustained any physical damage such as broken lights, damaged cords, pads that have been stepped on by a horse or not properly used.
If your Light Therapy pad is out of warranty or is damaged by an incident not covered under warranty, don't panic! Contact us and we will repair it as economically as possible. The pad will have to be examined by us to determine the cost. We do all repairs in our facility and if received on a weekday, we will have your repaired pad on its way back to you within 24 hours. All of our light therapy pads are repairable!
International Orders
We ship your order within 24 hours after receipt of the notification of the order (except weekends and holidays).
We will provide the confirmation and tracking information for your order when it is processed.
Once it leaves our facility, it becomes your responsibility to track the order
Please be aware that we cannot be responsible for any taxes, import duties or tariffs imposed by your government. If you have questions about import duties or tariffs for packages entering your country, please contact your local postal station or government organization. We cannot be responsible or answer questions regarding Customs procedures for your country including the length of time it takes for your country to process packages.
If you decide you do not wish to keep the order after it arrives, return postage will be your responsibility.
Money Back Guarantee
There will be a fee of $15.00 for any light therapy pad return. For the safety of our employees and our customers, special protocols must be implemented for handling product that has been used.
We offer a 30-day money-back guarantee on the purchase price of our individual Light Therapy pads (Battery Packs, Professional Kits, Combo Kits, bandages, surcingles, and accessories are not returnable). If you decide you do not want to keep your Light Therapy pad contact us within 30 days of purchase to request an RMA. This policy is only for products purchased directly from us, if you purchase from one of our retailers, please check with them for their return policy. Shipping costs are the sole responsibility of the purchaser, the light therapy pad must be returned in a box and insured with tracking. Please have your return package on its way back to us within a week of contacting us. Returns must be returned in resalable condition, please clean hair and dirt from the pad before shipping it back to us. Never immerse your pad in any liquid, never use any kind of cleaning liquid, wipe only with a damp cloth or alcohol. Put straps, Care & Use Guide, and Terms of Sale back into the plastic sleeve. Credit will be applied to the purchaser's credit card, less shipping and handling if all materials are returned complete and undamaged and all is returned in a timely fashion after receiving the RMA. If the Light Therapy pad is damaged, soiled or covered in hair upon return, we will deduct the repair and cleaning cost from the refunded amount. (Return policy does not include battery packs.) Returns must be postmarked within 7 days after receiving RMA. We cannot provide a refund of a light therapy pad if the serial number has been removed from the cord on the pad.
By phone: 1.615.293.3025By e-mail: questions@EquineLightTherapy.com Monday - Friday: 9 a.m. - 4 p.m. CT
We'll need the following information to authorize your return:
-Customer name, address and phone number
-Date of purchase
-Nature of the problem/reason for return
This warranty does not cover pads that have been stepped on by a horse or not properly used.
Thank you for choosing Equine/Canine Light Therapy.
If you have any questions, please do not hesitate to e-mail or call us.